Shipping policy

Shipping Policy

Thank you for shopping with Ethereal. We are committed to processing and shipping your order as quickly and efficiently as possible. Please review our Shipping Policy before placing your order.

Order Processing

Orders are typically processed within 1–5 business days after payment has been successfully received and verified.

Please note that processing times may be longer during product launches, holidays, promotions, or periods of high order volume.

Orders are processed Monday through Friday, excluding weekends and major U.S. holidays.

Shipping Times

Once your order has been processed, estimated delivery times are:

United States: 5–8 business days
International: 11–21 business days (where available)

Delivery estimates are provided for convenience only and are not guaranteed.

Shipping Confirmation

Once your order has shipped, you will receive a confirmation email containing your tracking information. Tracking updates are provided by the shipping carrier and may take up to 24–48 hours to appear after shipment.

Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

Ethereal is not responsible for orders shipped to an incorrect address provided by the customer. If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, Ethereal is not responsible for:

Lost packages
Stolen packages
Delivery delays caused by the shipping carrier
Weather-related delays
Customs delays (for international shipments)

If your tracking indicates that your package has been delivered but you have not received it, please contact the shipping carrier directly to initiate a claim.

International Orders

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country's customs authorities. These fees are not included in the purchase price or shipping cost.

International shipping availability may vary by destination.

Incorrect or Damaged Orders

If you receive the wrong item or your order arrives damaged, please contact us within 7 days of delivery.

When contacting us, please include:

Your order number
A description of the issue
Clear photos of the item and packaging

We will review your request and work to resolve the issue as quickly as possible.

Order Changes & Cancellations

Orders are processed quickly to ensure fast shipping. Because of this, we cannot guarantee that changes or cancellations can be made once an order has been placed.

Please review your order carefully before completing your purchase.