Refund & Return Policy

At Ethereal, every piece is produced and packaged with care to ensure the highest quality. Please review our policy before placing your order.

All Sales Are Final

All sales are final. We do not accept returns, refunds, or exchanges for any products unless the item arrives damaged, defective, or you receive the wrong item.

Please review your order carefully before completing your purchase, including sizing, color, and shipping information.

Damaged, Defective, Exchange or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, include:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

Once your claim has been reviewed and approved, we will provide a replacement or another appropriate resolution at our discretion.

Order Cancellations

Orders begin processing shortly after they are placed. Because of this, we cannot guarantee cancellations or changes once an order has been submitted.

Shipping Issues

Ethereal is not responsible for:

• Packages delayed by the shipping carrier

• Lost or stolen packages marked as delivered

• Incorrect shipping addresses entered by the customer

Please ensure all shipping information is accurate before completing your purchase.

Contact Us

If you have any questions regarding your order, please contact our customer support team through our website at etherealisonline.com before making your purchase.

By placing an order with Ethereal, you acknowledge that you have read and agreed to this Refund & Return Policy.